Job Description

Behaviors:

• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

We have a great opportunity for a Receptionist to join the Total Security Management Team; the Receptionist will be based with one of our prestigious customers. This is a permanent role reporting into the Account Manager.

Main Duties

• To work as part of a team to deliver a first-class service within the facility.
• To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively.
• To ensure all customer requests are dealt with efficiently and effectively.
• Provide labor support to ad-hoc out of hours events.
• Internal/external post and courier deliveries/collections.
• Support Emergency Evacuation procedures.
• To support the review of procedures and processes.
• Support with personal emergency evacuation plans (PEEPS) for less abled guests.

Required Knowledge, Skills, and Abilities

An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers. Computer literate (Word, Excel, Outlook E-mail). To be able to move heavy / bulky items. A clear understanding of Health & Safety practices. Customer focused with the ability to build positive relationships. Enthusiastic and conscientious approach to all Site Support related tasks. Clear, strong and confident communication skills.