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Customer Advisor
  • United Kingdom - Eastern Scotland - Kirkcaldy - KY2 5QW
1 year ago
Customer Service
Full Time, Part Time
Job Description

As well as being the nation’s favorite flooring retailer, we care passionately about our people and work hard to make Carpetright a great place to work and shop. In addition to extensive training we offer a highly competitive rewards package.

We also recognize that not everyone can (or wants to) work full time. Therefore, to ensure we, (and our valued Customers), don’t miss out on your talents, we would be keen to discuss how we can adapt our vacancy to meet your availability and suit your personal circumstances.

Whether you are interested in working full time (39hrs), or on a part time job share basis or just want more flexibly, please apply here and we will be in touch, as we'd love the opportunity to discuss current opportunities with you.

Benefits

In return for your hard work and commitment you will be rewarded with a competitive salary + commission. We also offer fantastic additional benefits, which include:

  • 28 days holiday, including back holidays.
  • Enhanced Maternity & Paternity
  • Pension Scheme
  • Discount Portal
  • Uniform
  • Comprehensive Product training with ongoing updates.
  • Colleague Discount Scheme.
  • Opportunity for career progression supported by structured development.


This role is for 39 hours per week. So that you get the best start with us and whilst you’re busy learning, we’ll make sure your earnings are guaranteed (pro rata) for the first 3 months of your employment. This means you can be sure you’ll earn at least £4,421 during that time


Required Knowledge, Skills, and Abilities
We are looking for customer focused, highly motivated (and above all) friendly Advisors who can build a great rapport with our Customers, establish their needs and help them on their journey to transforming their homes. Working as part of a fantastic instore team, this role also offers great variety. One minute you could be advising a Customer, the next arranging finance, dealing with a room measurement or looking after store presentation and promotions. Whatever the activity it will all lead to the delivery of an amazing Customer experience. Some retail experience is preferred but not absolutely necessary. It is more important that you have an engaging personality, enjoy meeting people, can build rapport and trust quickly, an eye for home interiors and want to help and delight our Customers – we can teach you the nuts and bolts Previous experience in a consultative retail environment is advantageous but not essential. A Passion or an eye for design. Enthusiasm to drive our business forward and personally succeed. Delivering a Retail experience enabling natural conclusion of a sale. Creating a relaxed, fun and enjoyable shopping experience. A real passion for service and customers. A fun and positive attitude. Strong desire and belief to be the best in all aspects of your role.

Reference no: 24756

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