Job Description

As a Customer Support Specialist, you'll report to one of our Support Team Leaders and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards, and contributing to team projects.

• Become Company Product Certified and start handling customer cases over email, phone, and chat in your first month. Ramping quickly on our team's processes is a necessity in this role.
• Aim to exceed performance goals in areas like customer satisfaction, quality assurance, and attendance. Leaders will partner with you to coach you to our goals, but we need you to bring problem-solving skills.
• Widen your scope after a few months by becoming an expert in a product area, delivering 1:1 live training to customers, or contributing to a team project within your first 9 months.
• Give and receive thoughtful feedback on team processes, peers, and leadership.
• Other duties as assigned.

Our team strives for continuous improvement; if we see something that can be fixed, we'll leave it better then we found it. You'll be given the resources, opportunity, and responsibility to make a difference from Day 1.

Perks & Benefits:

• Employer-paid Private Medical and Dental, additional cost for family members
• Lucrative Employee Stock Purchase Program (15% discount
• Monthly contributions toward your pension
• 25 days paid for Holiday + 8 Bank Holidays
• 12 weeks fully paid Paternity/Maternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Audible for Business and LinkedIn Learning online courses
• Company Funded Perks including a counselling membership, salary sacrifice options, commuter discounts, and your own personal company account

Required Knowledge, Skills, and Abilities

Excellent phone manner and writing skills are necessary for success in this role. Prefer candidates with experience in a customer-facing role. Technical passion is a must, you should be curious and action oriented. The shift for this position may be outside of regular business hours, flexibility on shift is required.