Job Description

The successful candidate will join a small team to assist and advise current and new course participants based in the UK and all over the world, with the aim to enroll them on our courses - both classroom courses and distance learning courses.

Promoting to, and dealing with, perspective participants and our members, primarily by telephone and/or email. Manage the number of participants on the events, both classroom and distance learning courses and seminars with the United Nations, universities and other leading institutions.

Look for opportunities, investigate and share ideas for expanding the organization further.

Promoting events, educational services, registering delegates on educational events and interacting with participants primarily by telephone and/or email.

Assist with marketing, promoting and dealing with professionals and individuals interested in participating in educational events on Renewable Energy, Management and Finance, held at universities. No knowledge of the sector is required.

Other non-day-to-day duties may also include (past experience not essential):

Developing the organization nationally and internationally through the creation of national and international online and classroom educational projects.

Visual marketing communication for the organization.

Updating websites, including Distance Learning and other websites.

Benefits:

• Casual dress
• Company pension
• Gym membership
• Sick pay
• Wellness programmes
• Work from home

Schedule:

• Monday to Friday

Experience:

• customer service: 2 years (Required)

Education:

• Bachelor's (Required)

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Collect and report customer feedback to ensure that best practice is recognised and maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Work remotely:

• Temporarily due to COVID-19

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

Persuasion, excellent written and verbal communication, customer relations, initiative, creativity, understanding the customer. Knowledge of Microsoft Office Packages is required.