Job Description

Main duties will include:

• Chasing payments by telephone or email
• Issuing statements and reminder letters
• Assisting tenants to set up Direct Debit payments
• Processing card payments
• Issuing notices to tenants and instituting debt recovery action
• Producing regular Aged Debt reporting
• Tenant query resolution
• Assisting with allocation and bank posting queries
• Tenant’s account reconciliation
• Account/Dispute resolution
• General account administration
• Handling general leasehold enquiries over the phone and in writing

Required Knowledge, Skills, and Abilities

5 years minimum experience in residential credit control Understanding of legal framework for debt recovery in both residential and commercial property Property Credit Control and Arrears Recovery experience Have a good knowledge of Microsoft Office, Excel, and related programs Be organised and meticulous in their approach to daily tasks Have good communication skills both written and verbal Be capable of meeting deadlines and handling large work volumes