Job Description

We are looking for a Customer Onboarding Specialist to join our Customer Education & Onboarding Team to create a lasting first impression on our newest customers. In this role, you'll drive close relationships with customers at the beginning of their company engagements to ensure initial platform adoption - and ultimately, renewal.

You'll master User Experience/Customer Experience/User Research concepts to position company as an industry thought leader and educational hub for customers of all levels. As a subject matter expert, you'll teach customers the ins and outs of the company platform, UX industry best practices, and set them up for success throughout the remainder of the relationship with the Account Team.

The Customer Education & Onboarding team is a part of the Customer Success Team. You'll partner cross-functionally with the entire Customer Success, Product & Engineering, and Marketing Teams to deliver a world-class Onboarding experience with a customer-first approach.

User Testing has a positive, fun, and supportive culture. We look for people who are kind, customer focused, and team players. We celebrate diversity, creativity and above all, collaboration. If this sounds like a good fit for you, we hope you apply.

What you'll be doing

• Train customers in company use cases and platform features and provide guidance appropriate to their level of research experience and sophistication.
• Learn the goals and objectives of new customers and translate those needs into a tailored implementation and onboarding process.
• Apply best-practice User Experience/Customer Experience/User Research and training methodologies.
• Partner with Product and Marketing teams around roll-out of new company products and services that require training.
• Plan and execute a seamless transition between onboarding and upfront road mapping and the ongoing efforts of the Customer Success and Professional Services teams.

Required Knowledge, Skills, and Abilities

Bachelor's degree or equivalent work experience.. Fluent in German and English and French is nice to have. At least 2+ years or relevant experience in a customer-facing role at a SaaS company. Previous project management, training, and/or consulting experience a bonus. Demonstrated mastery of user-centered research methods supported by the company platform. Demonstrated ability to engage people. Solid interpersonal skills and attention to detail. Self-directed with excellent time management skills. Ability to travel up to 40% of the time.