Job Description

To lead and coach your team to deliver exceptional service to our customers and leave them ‘Feeling at home on a sofa they love’ which will maximize sales opportunities. You are there to help create a positive environment and proactively drive the store performance to ensure delivery of all areas of People, Service and Standards.

• Accountable for motivating and inspiring your team through daily morning meetings, regular communication and feedback
• Ensure world class standards are maintained at all times by ensuring the store is merchandised according to guidelines and with the review of product placement in order to maximize sales and operating standards
• Working alongside the Store Manager to create and drive a positive environment ensuring that the team make every customer smile and want to return
• Effectively handle the customer experience
• Ensure our customers purchase the right product the first time
• Support on-going personal development through coaching in order to constantly raise levels of performance
• Ensure all colleagues are equipped to carry out their job role through regular training, coaching and role plays
• Assess individual performance through observation thus enabling the identification of training and development needs
• Maintain expertise through up to date knowledge of all colleagues products, services and regular competitor analysis
• Deputize in the Store Manager’s absence
• Demonstrate Leadership Qualities acting as a Role Model at all times

Benefits

• A great basic salary & a very generous team bonus
• Professional Qualifications
• Learning & Development, Next generation programme
• 30% discount across the group & 15% for friends & family
• High street Discounts with 100’s of great brands
• Contributory Healthcare
• Pension
• Your Lawyer
• Employee Assistance Programme for all colleagues & your household
• Enhanced Maternity & Paternity Pay
• Discuss flexible working & part time opportunities

Required Knowledge, Skills, and Abilities

Our Deputy Store Managers ooze enthusiasm and are able to influence individuals through their passion and expertise. They are exceptional at coaching and instilling their passion for product and customer experience into others. They are able to develop others' skill sets by listening and questioning and are able to win hearts & minds by communicating and leading.