Job Description

Main Duties and Responsibilities

• Resolving disputes and deductions
• Collecting past due accounts
• Negotiating re-payment plans and potentially the management of legal and special collections
• Taking payments via SEPA/Direct Debit and Credit Card
• Arranging refunds to customer accounts
• Evaluation of credit worthiness of new accounts and the annual review of credit limits
• Resolving order release issues
• Providing advice and educating Business Operations to highlight the effect of issues such as payment terms
• Communicating relevant information to customers
• Working closely with collection activity to achieve target requirements
• Supporting sales and services to evaluate new business opportunities
• Ensuring compliance with policies, procedures and SOX controls,
• Maintaining customer master data
• Monthly reporting and forecasting of past dues

Required Knowledge, Skills, and Abilities

Fully fluent in English and French Any additional languages would be a plus (Dutch, German, Polish) Previous experience with SAP, MS Office and Lotus notes tools Ability to communicate with country/ remote teams Excellent collaborative skills Strong negotiation skills Ability to explain financial matters clearly Familiarity with Sarbanes-Oxley requirements Good analytical skills & numeracy Attention to detail is essential with sensitive commercial and financial data Knowledge of SAP An ability to work under pressure and to tight deadlines when required