Job Description

• Be responsible for monitoring payment arrangements and extensions, ensuring they are complied with
• Ensure that unpaid debts within the assigned area are pursued within University policy and procedures
• Have a professional manner in contacting students regarding outstanding accounts, with the ability to be sympathetic and understanding in sensitive situations
• Liaise with other departments, staff and third parties to resolve queries in a timely and professional manner
• Ensure that correspondence and other queries received are actioned in a timely manner, and respond as required to queries from debtors or relevant members of University staff
• Recommend to the section supervisor further action where all previous efforts have failed to resolve the outstanding debt
• Assist in other departmental duties as a member of the team

Required Knowledge, Skills, and Abilities