Job Description

Duties will include:

• Chasing payments by telephone or email.
• Issuing statements and reminder letters.
• Assisting tenants to set up Direct Debit payments.
• Processing card payments.
• Issuing notices to tenants and instituting debt recovery action.
• Producing regular Aged Debt reporting.
• Tenant query resolution.
• Assisting with allocation and bank posting queries.
• Tenant’s account reconciliation.
• Account/Dispute resolution.
• General account administration.
• Handling general leasehold enquiries over the phone and in writing.

Required Knowledge, Skills, and Abilities

Experience of credit control in Property Management. Understanding of legal framework for debt recovery in both residential and commercial property Be self-motivated and confident. Have a good knowledge of Microsoft Office, Excel, and related programs. Be organised and meticulous in their approach to daily tasks. Have good communication skills both written and verbal. Be capable of meeting deadlines and handling large work volumes.