Job Description

The role of Service administrator is an excellent opportunity to work within a well-established business. This varied role requires an adaptable, conscientious and enthusiastic person. You will have experience of:

· Dealing with telephone calls to and from existing and potential clients, engineers, and senior management.

· Have a good logistical mind for booking appointments for engineers, calculating working and travelling times and distance,

· Flexible and adaptable, self-motivated with ability to work under pressure and meet deadlines working as part of team as well as own initiative in a demanding environment

· Excellent communication skills to communicate effectively at all levels

· Good attention to detail

Salary is DOE, holidays are 30 days per year, flexible working hours available which could be adapted to suit school times and holiday.

Benefits:

• Flexible working hours

Schedule:

• Monday to Friday

COVID-19 considerations:
We operate in a Covid safe office, no visitors allowed on-site. The office is sanitized regularly.

Education:

• GCSE or equivalent (Preferred)

Experience:

• customer service: 3 years (Required)

Job Duties:

• Answer incoming customer inquiries
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Work remotely:

• No

Required Knowledge, Skills, and Abilities

· Work closely with colleagues, taking ownership of general administration tasks. · Deal with incoming calls from clients, processing enquiries in a timely and efficient manner. · Collating data for monthly invoicing · Scheduling · Support your team