Job Description

The Position:

Reporting to the Head of AEC Practice, some of your key responsibilities will be to:

• Drive customer success, becoming their trusted GIS advisor, identifying decision makers and demonstrating to them our product capabilities, functionalities and benefits
• Identify, qualify, negotiate and close sales opportunities within our existing customers base, ensuring the proposals meet the required margins and cost of sale.
• Work with the customer to develop a Customer Success Plan, identifying and recommending the best use and maximizing their ROI for using GIS within their organisation
• Have detailed and documented account plan for customers with short, medium and long-term actions
• Maintain accurate and timely sales pipeline and forecast reporting
• Using and organizing resources from across our business, prepare and present compelling sales proposals
• Maintain customers’ existing spend
• Identify and take ownership of customer problems / issues and work with the wider Esri UK team to resolve them
• Liaise with professional services and project managers to ensure all opportunities are appropriately resourced in a timely manner to budget

We will reward you with:

• Company bonus scheme paying up to 20% per annum (based on company and personal achievements)
• Pension, Vitality healthcare scheme, gym contribution, cycle to work scheme. We believe as a company that we should give back wherever we can and therefore also offer volunteering opportunities, including MapAction.

Required Knowledge, Skills, and Abilities

Have experience of driving customer success through advocacy, resulting in new sell on value propositions Have a keen business acumen, gained through working in the AEC sector across all industry sectors Can demonstrate a thorough understanding of customer business processes and challenges and can build enduring relationships Have a demonstrable track record of successfully identifying and managing new sales within your customers Have an in-depth knowledge and understanding of GIS technology, enabling you to innovate and propose GIS based solutions for complex business problems Are self-sufficient and are keen to join the growing AEC practice Have excellent networking, negotiation, facilitation and communication skills Currently live in and have unrestricted entitlement to work in the UK