Job Description

As a Benefits Administrator in our Shared Service Centre team in Caerphilly, you will be carrying out all aspects of administration relating to the Group’s Risk Benefits, including Income Protection, Life Assurance and Private Medical Insurance.

On a day to day basis, you will be answering telephone and email queries, creating and maintaining employee records and coordinating daily benefits processing. Collaborating with payroll, you will ensure contributions, deductions and claims are processed in a timely and accurate fashion.

You will be expected to liaise with the UK Pension & Benefits committee to settle Life Assurance claims. You will undertake absence management coordination and administer the Saver Plus Scheme. There will be coordination of daily pension processing and monthly pension contribution payments to our provider, Aviva.

Our team-based culture means that you will be encouraged to support your line manager with Company led projects from time to time. We work together to ensure that our work is technically correct, following the right processes and delivered alongside our service level agreements and key performance indicators.

Benefits

• Competitive salary
• Performance related bonus
• Pension scheme
• Life assurance
• Income protection
• 25 days’ holiday plus bank holidays

Required Knowledge, Skills, and Abilities

Experience in a customer facing role. Strong relationship building, communication and interpersonal skills. A team player, that works with integrity and understands the need for confidentiality. Able to work at pace, committing to SLAs and deadlines, in a pressured environment. Able to handle and analyze large quantities of data. Experience in a benefits role, with an understanding of pensions processing. Experience with Workday.