Job Description

Your Opportunity

• This is a 3.5-month fixed term contract position.
• You will be required to work a minimum of 8.25 hours per week
• The pay rate is £9.30 per hour, paid to you at the end of every month.23

When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.

This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centers to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment

As a responsible employer, at Pearson VUE we take the health, safety and wellbeing of our colleagues and test-taking candidates very seriously. At our company-owned test centers, we are following recommendations from the Department of Health and Social Care and World Health Organization for preventing the spread of COVID-19 and protecting test candidates and our staff. Per the recommendations from global health organizations, we are implementing a strict cleaning regimen, which includes providing hand sanitizer to test-taking candidates upon entering the test Centre and sanitizing the surface and equipment of each workstation after the end of every appointment. Any equipment used during the check-in process is also sanitized after every use. We are also implementing social distancing guidelines, which suggest two meters of space between individuals. Test centers may need to limit workstation availability to ensure that a safe distance can be maintained between candidates. We will continue to:

• Make hand sanitizer available in the waiting area and prior to entering the testing room.
• Increase our cleaning and disinfecting regimens in between all testing appointments.
• Provide tissues to candidates upon arrival and permit candidates to wear a mask or disposable gloves if they choose.
• Remind candidates to wash their hands or utilize hand sanitizer upon arrival at the test Centre.

In this important position, you will be required to:

• Welcome, greet and check-in customers/test-taking candidates.
• Comply with all exam testing security and procedures and follow company policies using careful judgment.
• Verify customer/candidate personal identification documents and explain the exam testing process/rules.
• Proctor / invigilate candidates while they are completing their exam/test.
• Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
• Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each candidate has finished their exam/test.

This is a fantastic opportunity for you to gain experience working with our diverse professional teams and you’ll have the opportunity to feedback to your Manager, suggesting ways we can improve to avoid any customer issues from happening again. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centers are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.

Required Knowledge, Skills, and Abilities

This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Math. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook). You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behavior such as whispering and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.