Job Description

* Ability to handle in the region of 60-80 calls a day both inbound and outbound
* Chasing and collecting payments via telephone, letter and email
* Dealing with/solving queries on invoices with both internal departments and external customers
* Supporting vulnerable customers through CFS process and ensuring that all customers requiring additional assistance are aware of all available options
* Proactively work to Key Performance Indicators to ensure that all agreed objectives are met. These will predominately be around call and cash collection targets
* Monitoring and placement of all standing order and direct debit mandates
* Maintenance of credit control records ensuring contact records are accurate and up to date at all times
* Responsible for ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
* Ensure that a high standard of financial control is applied to all processes and that the controls in place will stand up to scrutiny from Internal and External Audit
* Develop knowledge of systems and deliver positive process change
* Ability to build relationships at all levels, communicates effectively, build trust and influence stakeholders

What you'll get in return
Join a great business who develop and motivate their staff and offer great internal progression

Required Knowledge, Skills, and Abilities

* Previous experience in a previous Credit Control/ Collections focussed role * Develop others by sharing own experience and expertise * Outstanding telephone manner with the ability to influence others * Excellent communication skills: written, verbal, report writing and presenting * Excellent time management, planning, organisational and delegation skills * Self-motivated * Highly competent in Microsoft