Job Description

Main Responsibilities

Make Outbound Calls and Emails chasing arrears over 30 days

Respond to Inbound Emails and Calls

Process Payments and Refunds

Resolve Invoice Issues

Investigate Historic Arrears/ Unpaid Invoices

Issue and Chase Termination Invoices within 14 days

Refer Customer Complaints to Service Providers

Update Account Status and Records

Monitor Accounts on Daily Basis

Required Knowledge, Skills, and Abilities

Knowledge of Billing Procedures Collection Specialist or Similar Role Comfortable Working with Targets (able to perform minimum of 70 outbound calls a day) Problem Solving with the ability to make decisions under pressure Excellent Communication and interpersonal Skills Good Knowledge of MS office Knowledge of Collection Laws and Regulations (i.e. GDPR) Educated to GCSE level or equivalent