Job Description

Key responsibilities

• You will work as part of a large team collecting either Commercial (Companies/Councils) or Non Commercial Debt (Individual) by telephone and/ or email.
• Responsible for your own daily workload, you will represent NHS SBS in a professional manner at all times, whilst ensuring all debt processes/procedures are followed
• Effective daily contact with NHS SBS Clients, debtors and departmental stakeholders
• Contribute to improving the Organisations Client Net Promoter Score (Client recommendations)
• Responsible for the management and resolution of Client queries, with escalation support from the Credit Control Team Leader or Debt SME (subject matter expert)
• Proactively review Client Debt reports with the Debt SME
   

Required Knowledge, Skills, and Abilities

12 month experience of working in a Debt Recovery/Credit control position Can thrive in a target driven environment Ability to build effective and positive relationships, all whilst delivering a high standard of customer service Excellent negotiation skills and the ability to challenge (where appropriate) both NHS Clients and their debtors, and seeks to solve problems and suggest solutions before having to escalate them An attention to detail is essential as all debtor contact/interaction must be recorded for audit purposes Is open to new ideas and actively contributes to a culture of creativity and continuous improvement