Job Description

The role of a Family/Children’s Contact Centre Administrator is to support the Centre Manager and Deputy Manager in all areas of administration for our Cardiff East Centre.

• Checking availability of Children and Families Contact Supervisors
• Organize and schedule supervised contact sessions for children who have been removed from their parent’s care and their parents or other family
• Thoroughly reviewing all reports completed by Children and Families Contact Supervisors, before submitting them to the Local Authority
• Reception and general admin duties

The role of a Contact Centre Administrator is varied, on occasions challenging and very rewarding.

Apart from being part of a fantastic Sunday Times Top 100Companies to work for you will receive;

• Ongoing training and support; including a clear career development pathway
• 33 days holiday (including Bank Holidays*)
• Private Dental care
• Money back on Eye care and Prescriptions
• Discounts via Perkbox - gym memberships, utility bills, cinema tickets, flights
• Company socials: our most recent trips included skiing in the French Alps, Prague, Ibiza and Dublin!
• Get your dancing shoes ready as you’ll be attending our annual Summer party, Christmas do and quarterly nights out
• Pension scheme

Our core values reflect how passionate we are about what we do and are at the Centre of how we operate as a Company.

• Believe that nothing is impossible
• Treat all with respect
• Exceed expectation
• Create opportunities

Required Knowledge, Skills, and Abilities

Excellent IT skills, including an advanced level of Excel. Is target driven. Is focused on high standards and is quality driven with an attention to detail. Has an articulate and professional phone manner. A non-judgmental attitude. An ability to put people at ease. Knowledge of child development and current UK legislation relating to children and families is an advantage. A desire to work with vulnerable families. NVQ Level 3 in children and families or a related field is integral. A current DBS for working with adults and children. An understanding of child protection and safeguarding. Experience working with children and families.