Job Description

To provide administration and customer service support to new key customers for the hygiene business during the on-boarding to business as usual transition. Assist the Mobilization Manager deliver the contract implementation in the agreed timescales to an exceptional standard. Manage daily communications with the customer and act as first point of contact for customer service type queries during the mobilization. Provided the Customer and Manager with regular updates and performance reports of the contract in the first 3 months and ensure excellent service is being delivered in line with the agreed contract, you will be instrumental in the handover to the Customer Service account management and Operations teams.

• Assist in the onboarding process for all new key customers.
• Liaise with the Mobilization Manager to prepare and then execute the mobilization plan.
• Co-ordinate communications between the customer and all relevant colleagues (including operations, sales and customer service) across the business.
• Collate information for the business and customer, ensuring the information is recorded on the system and accessible for all relevant colleagues
• Assist with the planning process with sales, operations and supply chain to ensure a smooth installation for the customer
• Manage the customer relationship with regular, meaningful, communication and reporting until the account is handed over to the appropriate account manager
• Supply all necessary Safe Systems of Work (SSoW) and insurance information required for any installations for the customer
• Liaise with the customers' current incumbent, as required to agree a seamless transition
• Assist in the management of large trials as required, to ensure communication from each respective operations center /region and/or technical team is consistent, timely and identifies key operational requirements for mobilization (i.e. splash backs, fittings, site access times)
• Write Standard Operating Procedure (SOP) documents for all aspects of managing the customer accounts and deliver to the relevant Key Customer Support team.

Required Knowledge, Skills, and Abilities

Ability to provide an excellent customer journey. Ability to establish successful relationships quickly. A determination to drive outstanding results. A positive energy and the ability to find solutions. Ability to work at pace and deliver high quality results. Innovative and creative approach. Excellent communicator, both verbally and written. A motivated team player with the ability to motivate. PC literate with experience in using Microsoft Office packages, working knowledge of Wildebeest & Salesforce. In depth knowledge of company products and services. Experience of working in a Customer Service environment.