Customer Service Administrator
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United Kingdom - Wales - Bridgend -
Job Description
Excellent opportunity for a customer service administrator to join a world-leading organization. The business is known for delivering world-class customer service and are focused on the internal development of colleagues. This position would be the perfect opportunity for people who are looking to develop a career as a project manager/account manager.
As a customer service administrator, you will be responsible for providing support to the project department, ensuring all project goals and objectives are accomplished.
- Liaising with customers and vendors to resolve product or shipping issues.
- Providing support to the project managers by being the daily point contact for day-to-day internal problem solving and troubleshooting.
- Leading weekly customer calls and meetings in the absence of project manager.
- Taking notes for weekly customer teleconference calls and internal meetings.
- Creating project documentation.
- Processing of monthly shipping invoices
Required Knowledge, Skills, and Abilities
Telephone-based customer service experience. Excellent general IT skills. A proactive and driven approach. The ability to use your initiative.