Job Description

Sales administrator required by large manufacturing company who are experiencing rapid growth and have a healthy order book! Well established and respected this specialist manufacturing company are backed by a parent company with a global presence. The organization manufacture a range of high specification products and are one of the market leaders within their sector.

As the sales administrator, you will support provide administrative support to the sales and planning functions. Providing prompt and accurate processing of customer orders as well as proactively contacting customers to provide information relating to order status, delivery, complaints, and product queries Detailed duties will include: -

• Processing customer orders promptly, ensuring data accuracy
• Developing strong customer relationships to deliver overall satisfaction in order fulfilment, queries, and complaints
• Processing customer returns, credit note requests and proof of delivery applications
• Updating MRP with sales or planning activities undertaken
• Working closely with planning, procurement, and the warehouse to ensure customer's expectations of delivery times are satisfied.
• Supporting the planning team in monitoring and maintaining on time delivery and on time manufacture
• Providing support and cover for other members within the sales and planning departments
• Identifying opportunities for improvement to service and cost reduction,
• Answering and managing incoming calls that are not directly connected to the relevant departments

In return, the sales administrator will receive a competitive salary and benefits. Initially, the role will be home-based, returning to office working post-pandemic.

Required Knowledge, Skills, and Abilities