Job Description

Deal with incoming day to day customer enquiries/requests

• Placing an order
• Chasing an order
• Questions about existing order book
• Changes in existing order book
• Questions about products
• Questions about merchandising
• Delivery issues
• Delivery complaints – these are logged centrally by Senior Coordinator.
• Invoicing queries/pricing queries/on hold queries
• New Business enquiries (logging information on lead sheet for passing to the BD team)
• Credit requests
• Collection requests
• Product complaints (e.g. quality). These are logged centrally by Senior Coordinator

Work closely with ASM/Agent partner to build a successful area and achieve invoiced sales targets with planning meetings and regular calls to include:

• Devise plan to ensure contact with all area customer base with new promotions or new product releases
• Review FP&A reports on a daily basis to track the target and monitor opportunities and ensure all are seized.
• Daily review of issues, successes and opportunities.

Required Knowledge, Skills, and Abilities