Business Admin/Customer Service/Management Trainer Coach (Assessor)
United Kingdom - South Wales - Caerphilly, Ystrad Mynach -
2 years ago
Customer Service
Full-time, Temporary
Job Description
To manage, review, assess and train a caseload of learners who are based in the workplace and are currently undertaking Apprenticeships across our learning routes. To ensure that the success rates of learners are at or above the level set by The Group. To teach, assess and record all aspects of the vocational route using where appropriate e-portfolios and creating a bespoke programme for each apprentice and their employer.
Responsible for learners working within a group of subject areas and will be required to keep up to date with qualification, training and skills needs within those sectors and to use this knowledge to inform innovative delivery models that genuinely meet the needs of Educ8 customers.
Plan and deliver Apprenticeship programmes according to relevant Awarding Bodies, Standards, funding and organizational requirements
Plan and deliver workshops or ‘off-the job’ training sessions where necessary to provide effective teaching and learning opportunities to fulfil requirements of the programme
Prepare and develop resources to support delivery of the learning programme
Provide support, information and guidance to learners through a coaching model
Completion of timely learner progress reviews and target setting
Track learner progression and assess achievement to ensure timely completion of programmes
Support, deliver and develop learners awareness and skills in areas including literacy, numeracy, digital literacy, employability, Welsh Language and sustainability
Support contract, quality and compliance requirements to ensure learner and caseload targets are met
Contribute, support and comply with all contract requirements and corporate strategies including but not restricted to: Health & Safety Code of Practice, Contract & Audit requirements, Awarding Body requirements, Information Security Requirements, Safeguarding
Plan, implement and deliver the basic skills, numeracy, literacy and digital literacy strategies in line with any changes, the quality strategy and Awarding Body requirements
Maintain accurate records of learner assessments and achievements
Accredit successful completion of learner tasks including work based activities in line with assessment and verification policy, completing all related administrative activities
Maintain efficient record keeping and tracking systems using the systems provided and stipulated and report agreed targets in a timely manner against agreed deadlines
Conduct assessment, evaluation and progress reviews as appropriate. Providing of regular and purposeful reports to employers, apprentices, learners and line managers so that there is a clear plan of action which is time bound for each learner and which allows completion with agreed target dates
Have a commitment to continued professional development and a willingness to explore opportunities for further development
Benefits:
Company events
Company pension
Flexible schedule
On-site parking
Sick pay
Work from home
Schedule:
Monday to Friday
Work remotely:
Temporarily due to COVID-19
Required Knowledge, Skills, and Abilities
Experience of delivering Business Administration levels 2 - 4 and ILM levels 2 -3. 3 years occupational competence within subject area. Level 3 Practitioner Award in Literacy, Numeracy or Digital Literacy. 3 years’ experience of assessing vocational qualifications. Assessing and/or verifying qualification (e.g. A1/V1/TAQA). Registered practitioner with the EWC (Wales only). Occupational competence within the education and skills sector. Strong administration ability with a keen eye for detail. Highly organized and punctual. Digitally competent and confident. Full driving license, willing to travel across South Wales. Knowledge of Welsh Government WBL and ESFA funding contract specifications. Demonstrable experience of partnership working with a range of organizations. Ability to react flexibly under pressure and to work to tight deadlines. PGCE or equivalent. Coaching qualification. Ability to speak Welsh desirable. Demonstrable commitment to equality and diversity. Experience of contributing, supporting and complying with all contract requirements and corporate strategies including but not restricted to: Health & Safety Code of Practice, Contract & Audit requirements, Awarding Body requirements, ESTYN, OFSTED, Information Security Requirements and Safeguard.