Job Description

Job Description:

Major Job Functions

Undertake a detailed inspection of the machine to confirm or expand on any initial field inspection report so that a commercial assessment of the likely repair, replacement refurbishment work can be made.

Carry out standard diagnosis tests on machine components to enable more accurate cost evaluations or for the issue of condition and warranty agreements to customers.

Produce a comprehensive list of parts and materials required for the proposed machine preparation work.

Undertake overhaul, repair or refurbishment work on the machine to the agreed work plan, removing and dispatching components for specialist attention, re-installing the original or replacement part or repairing original parts.

Inspect and test completed machine to ensure unit is operating to expected performance levels.

Individual Competencies

• Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions

• Cultivates Innovation: Paying attention to what customers want and need – new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still

• Drives Results: Infusing the team and organisations with a sense of urgency. Creating a culture where organisational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning

• Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change

Knowledge

Deep understanding of the use of general service manuals and computerised Service Information System (SIS) from the OEM

Practical knowledge of tooling and specialised equipment to conduct repairs on difficult and heavy machinery

Practical knowledge of rigging, slinging and jacking procedures

Electrical, hydraulic and mechanical fitting knowledge

Accountability

Adhere to agreed job times. Ensure the highest quality of finished machines. Maintain availability of machines ready to hire and presentation of machine stock parked in yard. Ensure positive feedback/nil customer complaints. Constant awareness of SHEQ obligations and zero accidents by maintaining a tidy and safe working area.

Education and Experience

Preferably with a background in materials handling

Either apprentice trained or minimum 5 years’ experience in quality service environment within a similar industry

A licence to drive reach trucks is required

Required Knowledge, Skills, and Abilities

Flexibility, organisational and time management skills Excellent attention to detail, work accuracy/numeracy and quality orientated Work autonomously on own initiative and also well as part of a team Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers