Job Description

Platform Resourcing are working with a well-established supplier based in the Cwmbran area to find a Customer Service Administrator, they are family run and most interested in developing people for the long term which has proven very successful with their very low turnover of staff. They have seen a surge in activity during the pandemic, having kept very busy throughout, and are now looking to expand their team.

You MUST have experience within a Customer Service role alongside strong administration skills. Previous experience in processing orders is required.

Benefits:

• Successful and stable company with career progression
• Friendly supportive team that will enable your career development
• Starting salary of £17,700 with regular salary reviews
• Pension scheme
• Early finish every Friday (8.30am - 3pm) (Mon to Thurs 8.30am – 5pm)
• Free parking/easy transport links

You will work in a small and friendly team that are in a fast-paced environment, providing excellent support to customers and suppliers calling in, entering, and logging data, conversations and updates. Liaising with other internal teams to answer any outstanding queries. You will be focused on administration, entering large amounts of data accurately and efficiently onto the system including processing sales orders, as well as stock checking, liaising with the warehouse team to ensure stock is full and any upcoming orders are able to be fulfilled.

You will act as a main point of contact for customers, ensuring their customer experience is of the highest standards, taking orders and providing help and advice.

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Administration: 1 year (Required)
• Customer Service: 1 year (Required)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Experience within an administration role. Excellent customer service skills and confident to liaise over the phone. Strong administration skills (Use of Microsoft Office packages including Word, Excel and Outlook). Good telephone manner – able to build relationships and provide accurate information to customers. Stock control would be desirable. Strong communicator both written and verbal. Able to multi-task and priorities workload to ensure all tasks are completed on time.