Job Description

• Being the first point of contact for patients, answering the telephone, taking payments and using our computer software iSmile to book appointments etc.
• Working as part of a team to execute a best in-class service
• Carrying out general administrative duties to ensure the effective running of the practice
• Attending necessary training courses as and when required

Previous experience using iSmile dental software (or similar) would be an advantage **

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Experience:

• dental receptionist: 1 year (Required)

Work remotely:

• No

COVID-19 Precaution(s):

• Social distancing guidelines in place
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

Candidate must have previous dental receptionist experience. Well presented with the initiative to work independently to ensure the smooth running of the reception. Able to work in a fast-paced environment. Able to effectively triage patients over the telephone. Excellent communication skills and telephone manner. The ability and personality to build a rapport with our patients. Friendly, reliable and adaptable. Comfortable dealing with patient queries and complaints. Excellent verbal and written skills. Ability to use computer based dental software.Proven customer service experience, both over the phone and face to face. Strong communication skills. Drive and motivation. Customer focus. Personal effectiveness and organization. Previous dental receptionist experience preferred.