Job Description

The duties for this role;

• Recording sales ledger notes using Propman
• Collection of rent, service charge and other debts from tenants, in accordance with the terms of their lease
• Producing and distributing Client reports regarding DSO's on debts from tenants and action taken
• Managing Debit card payments
• First point of call for tenant queries and responding in a timely manner
• Keeping inline with approved Service Charge budgets
• Managing payment requests
• Issuing reminder letters via email and post within schedule
• Producing and distributing accurate and timely arrears reports in accordance with client and internal requirements
• Building strong relationships with tenants to ensure queries are resolved and monies owed are collected in a timely manner
• Dealing with debt recovery via solicitors as necessary
• Ensuring the database is up to date including contact details, arrears notes and payment information

Required Knowledge, Skills, and Abilities

Credit control experience within property (essential) Previous use of Propman (essential) Strong Excel skills Strong communication skills and proven debt chasing capabilities Local to the Waltham Cross area - candidates not within a reasonable commute time will not be considered. Please check the location of Waltham Cross.