Job Description

The HR Office Manager leads HR practices and objectives that will foster a high-performance team culture that emphasizes employee engagement, performance management, and the recruitment and ongoing professional development of project staff. The HR Office Manager is responsible for the maintenance of processes and metrics that support the achievement of the project’s goals which includes ensuring compliance with Creative and donor/client HR policies, procedures, and regulations.

The HR Office Manager will report to the Deputy Chief of Party.

• Manage HR office operations ensuring compliance with Creative and client HR rules and regulations;
• Lead the full-cycle recruitment process including finalization of job descriptions, advertisement of vacancies, review of applicants, scheduling and conducting interviews alongside project senior management, checking candidate references, and collecting new hire documents;
• Onboard new project hires;
• Manage employee benefits enrollment and ensure all inquiries and challenges faced by employees regarding their insurances are handled;
• Coordinate the performance evaluation process;
• Provide information and advice to project staff regarding HR policies and procedures;
• Coordinate staff training and establish staff development plans based on staff appraisals and evaluations;
• Receive and log various grievances or complaints from employees;
• Consult with Regional HR Operations Manager and legal counsel regarding difficult cases and provide recommended solutions prior to forwarding complaints to management for review;
• Provide oversight related to the updating of personnel files and other related HR documents including employment agreements, amendments, time sheets, calendar holidays and leave;
• Provide information as required by Compliance Officers/Auditors during audits; and
• Perform other duties as assigned.

Required Knowledge, Skills, and Abilities

Bachelor’s degree is required; At least six (6) years of general work experience and four (4) years of progressively responsible HR experience preferably working on donor-funded projects; Previous experience working on USAID-funded projects and knowledge of corresponding rules and regulations is highly desired; Excellent communication and interpersonal skills; Excellent record keeping and documentation skills; Demonstrated knowledge of Cote d’Ivoire’s local labor law; Proficiency with Microsoft Office; and Fluency in spoken and written French required; fluency in English desired.