Job Description

The prime purpose of the Account Management Consultant role is to maintain the best possible relationship with customers and to ensure that they have the right products configured in the optimum way.

Responsibilities:

Account Management – Establish and Develop key stakeholder client relationships (existing portfolio and relationships)

Sales – Non targeted, mutual benefit, opportunity spotting.

Project Management – Software Implementations, New Systems and Upgrades

Pre-sales Activities – Conduit between technical and non technical user teams.

Attendance at seminars and User Group meetings, which might require a presentation.

Product Consultancy – Developing SME (subject matter expert) status on a specific part of the system for others to consult you to their clients.

Quality Assurance – Software Test prior to new releases

Training – Ensuring clients get maximum ROI (return on investment)

Customer Support / Support Escalation – Where ongoing support issues are not resolved dealing with them to a successful conclusion

Documentation Production – Assisting in productions of training manuals and documentation to support clients

Required Knowledge, Skills, and Abilities

The successful candidate will have the ability to contribute within a number of the above activity areas, together with the enthusiasm and commitment to extend their skills base throughout the team functions. A capability to work both individually and as part of a team is required. First class communication skills, written and oral, are essential. Above all, care and attention to detail and an aspiration for perfection are required. Previous software applications experience of large-scale commercial systems is essential, whilst Local Government, Civil Engineering or construction experience would be advantageous