Job Description

Key deliverables

• Taking responsibility for personal clients and helping serve other clients
• Liaising with the clients, their solicitors and tenants on a daily basis
• Preparing reports for and leading client meetings
• Identifying and undertaking asset management initiatives under supervision
• Advising the client in respect of tenancy applications and controlling the licence process
• Instructing and liaising with facilities managers and building consultants in respect of repairs and planned maintenance programmes
• Carrying out regular property inspections
• Management of Lease / Tenancy Schedules
• Liaising with Facilities Managers in respect of service charge budgeting and reporting and undertaking regular service charge expenditure monitoring and reporting
• Liaising with the client accounting team on the production of annual service charge budgets, approving reconciliations, rent raising reports etc..
• Management of income arrears and recovery (supported by a dedicated credit controller), invoice approvals, setting up new properties, maintaining the property database, updating the Helpdesk and Tramps, etc.
• Preparing revenue budgets and quarterly forecast reporting with the support of a qualified accountant and finance department assistance
• Facilitating regular tenant meetings with strong occupier engagement skills
• Due diligence for acquisition and disposals
• Attendance at the team and department meetings
• Providing line manager responsibility (where applicable) within the team

Required Knowledge, Skills, and Abilities

Essential qualifications & experience Strong experience within a commercial property management department Proven experience of direct reporting to property management clients Good working knowledge of Microsoft Excel, Word, and Outlook Managing lease events, rent reviews and expiries Making recommendations on tenant applications Sound Landlord and Tenant knowledge. Property Management Accounting knowledge - statements of account, service charges, VAT, arrears recovery, etc. Desirable qualifications Degree level qualification RICS qualified or equivalent work experience Previous use of Tramps or Horizon property accounting packages Key skills/competencies Excellent written and verbal communication, with a high level of attention to detail Pro-active "can do" approach - a good team worker Client facing and committed Confidence in ability to work autonomously - uses initiative/self-starter Full clean driving licence