Job Description

About the role

This role sits within our Collections department in our Credit Control Team. This role involves assisting the Credit Controllers and supporting our customers on a day to day basis in addition to some Reception based tasks. Previous experience in a consumer credit environment is desirable.

Key Responsibilities:

• Dealing with customer queries over the phone and counter
• Managing the post room and ensuring all letters are sent out on time
• Updating agreements with details from payments made online.
• Scanning
• Printing letters and preparing to be sent out
• Liaising with insurance and IVA companies via email and telephone
• Liaising with dealerships via email and telephone regarding settlements
• Monitoring external emails and distributing where necessary
• HPI/ Experian reporting
• New Keeper enquiries/ details
• Requesting DVLAs
• Generating Completion letters & Statements.
• Assisting with external email correspondence for credit control
• Managing all internal post received, ensuring all documents are scanned and distributed accordingly
• Managing the reception area and greeting those arriving appropriately
• Preparing rooms for interviews and meetings

Required Knowledge, Skills, and Abilities

Successful candidates will need to be able to demonstrate the following experience, behavioural competencies, and our Company values: • Accuracy and attention to detail - essential • Must be numerate - essential • Excellent timekeeping - essential • Have the ability to work independently and as a part of a team - essential • Excellent telephone manner - essential • Integrity • Client service • Communicating • Flexibility • Self-development/Personal motivation • Self-confidence • We work as a team • We promote ownership • We are friendly and fair