Job Description

About the Job:

The core purpose of the Collections role is to ensure the effective and timely collection of asset finance serious arrears by maintaining a proactive collections strategy in accordance with the company's policies and procedures.

Key Responsibilities (not all listed):

• Handle all arrears cases

• Manage a portfolio of customers with larger/more complex arrears making sure that they are contacted in a timely manner to:
   
  • obtain reasons for non-payment &
  • seek confirmation and commitment to bring the account up to date

• Telephone arrears customers within agreed timescales and obtain comprehensive understanding of the customer situation

• Create ad-hoc direct debit payment requests

• Ensure portfolio operates within its agreed arrears tolerances

• Attend and contribute to the Monthly Arrears Review meetings with the Recoveries Manager

• Assess each arrears case and make recommendations to line manager or support the Credit Controllers with cases where necessary, as to the most appropriate action to resolve the case, protecting the interests of the company at all times and ensuring that we treat the customer fairly

• Ensure all arrears cases have clear up to date notes on the lease administration system so that others can fully understand the current status and proposed next actions, at any given time

• Liaise with Asset Management and Legal to gain a clear picture of the possible shortfall on any arrears cases

• Work with the Credit Controllers to act as an escalation point for problematic cases

• Carry out regular reviews of the 0-30 cases with the Team to ensure problem cases are identified early

• Prepare month end and interim arrears reports

• Prepare relevant data for the Serious Arrears meetings, take minutes, log actions

Required Knowledge, Skills, and Abilities