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Customer Accounts Specialist
  • United Kingdom - Buckinghamshire - Milton Keynes -
1 year ago
£ 14.00 Per hour
Customer Service
Full-time, Temporary
Job Description

Active liaison with other departments to understand all aspects as to why transactions can occur on customer accounts, ensuring the resolution of exceptions within the agreed time-scale.

Build technical knowledge of the Contract Management System, SAP FI and Excel whilst also improving product knowledge.

Utilising robust root cause analysis techniques, identify process enhancements and participate in delivering specific training programs within operational areas to correct and prevent re-occurrence.

Constantly seek to improve ways of working within the team, sharing knowledge, experience, best practice.

Co-author and analyse business issues as they arise in-order-to generate Business Requirements Documents and Change Requests to deliver operational excellence.Provide UAT skills where required and assist Developers when requested


Required Knowledge, Skills, and Abilities
SKILLS & PERSONAL CHARACTERISTICS REQUIRED Strong analytical skills with the ability to clearly define and investigate complex business process issues. Ability to interpret transactional data and convert findings into recommendations and successful outcomes. Be experienced in the preparation of balance sheet reconciliations, investigation and clearing of outstanding items. Organised and able to work flexibly and effectively under pressure in-order-to meet deadlines. Methodical and disciplined approach to work. Strong, confident and influential communicator able to collaborate with colleagues at all levels. Self-motivated and a strong team player, motivated by new challenges. Highly numeric with significant financial and commercial awareness. Reliability and accuracy in working practices is necessary. Creative thinker with the ability to produce original ideas to automate processes and deliver operational excellence. EDUCATION, TRAINING AND EXPERIENCE In depth knowledge of SAP is essential Proficiency with Microsoft applications is essential with intermediate to advanced level Excel skills Ability to demonstrate sound accounting knowledge

Reference no: 25965

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