Active liaison with other departments to understand all aspects as to why transactions can occur on customer accounts, ensuring the resolution of exceptions within the agreed time-scale.
Build technical knowledge of the Contract Management System, SAP FI and Excel whilst also improving product knowledge.
Utilising robust root cause analysis techniques, identify process enhancements and participate in delivering specific training programs within operational areas to correct and prevent re-occurrence.
Constantly seek to improve ways of working within the team, sharing knowledge, experience, best practice.
Co-author and analyse business issues as they arise in-order-to generate Business Requirements Documents and Change Requests to deliver operational excellence.Provide UAT skills where required and assist Developers when requested
Reference no: 25965
Jobseeker
Recruiter