Job Description

We are seeking a dynamic, confident administrator with experience in scheduling and strong commercial awareness. You will have ideally worked in either worked in the construction environment or have a good knowledge scheduling. With excellent communication and negotiation skills, managing both client expectations and requirements and keeping relevant individuals informed of requirements. In addition, the successful candidate should have great attention to detail, an understanding of budget control, strong organisational and planning skills and the ability to work well as part of a team or on their own initiative.

Main Duties, include the following:

· Check with the Management team on a daily basis for the objectives of the day.

· Assess scheduling priorities based on the works listed on the system.

· Schedule works taking into consideration the location of other jobs booked for the day and the location and qualifications of the engineer.

· Liaise with customers to suit their needs whilst also considering the business costs involved with processing these works

· Report to the management team regarding the engineers/sub-contractor productivity both positive and negative.

· Give full details of the jobs to engineers/subcontractors as to what needs doing to ensure repeat visits are avoided.

· Ensure that customers are provided with all relevant information and visit requirements for the works to be completed.

· Deal with any queries or issues that arise from the scheduled works

· Complete calls via the CASH system and to ensure that the works are invoiced promptly

· Deal with incoming calls from customers, dealing with their query or directing them to the correct department within the business

· Taking responsibility for key accounts, processing maintenance visits, costing works completed and obtaining authorisation numbers

· Completion of excel spreadsheets accurately to identify charges due

Required Knowledge, Skills, and Abilities

The successful candidate should have great attention to detail, an understanding of budget control, strong organisational and planning skills and the ability to work well as part of a team or on their own initiative.