Job Description

This role focusing specifically on Health will support Proposal Operations and Sales from initial opportunity qualification, full solution design whilst supporting tender responses, and sub-contractor offers. The Solution Architect will also support internal sign off and the production of implementation plans for both new and existing business.

The Service Design Lead or "Solution Architect " will be a key role within the business working as part of a team to consistently deliver high quality responses to PQQ’s, proposals and tenders to facilitate the maximum increase in new business acquisition and retention of existing clients.

Job Description Summary

Research and Development

Identify best practice examples throughout the business to build solutions via building a strong rapport and delivery knowledge with Operations, Clinical, Client Service Managers and Sales. Undertaking on/off site delivery visits as required.

Undertake full and or co-design activity as directed by the Sales Team, Proposal Operations and Operational Delivery, to include:

Standard delivery models

Bespoke solutioning

Supply Chain development

Customer/client Journey construction

Work closely with the Sales Lead in developing win themes and USP.

Undertake when required supply chain analysis working closely across the business to support the development of quality and robust supply chains.

Opportunity Qualification

Working closely with the Sales, Proposal Operations and Client Services teams to undertake initial solution assessment on new and re-bid work resulting in solution options and recommendations along with risk analysis with proposed mitigation.

Working closely with the finance team on proposed financial modelling.

Working closely with subject matter experts from across the business to ensure our solutions are inclusive of the latest service delivery innovations.

Opportunity Responses

Prepare and lead solution design meetings and work streams

Development of solution including initial research of requirements via desk top research where appropriate

Analysis of tender response contributing and collating views on solution

Construction of end to end solution and supporting assumptions that could include staffing levels/supply chain volumes/financial modelling/referral volumes

Work with procurement on supply chain activities from identification through to offer

Work with the Bid Manager and/or Writer to agree the breakdown and contribution of bid content

Participation in storyboarding as and when required

Work closely with the Bid Writing Team to ensure solution design is articulated and clearly translated into written responses

Obtain Operations and Subject Matter Experts solution sign off

Work with the Sales Team to obtain internal governance and sign off

Facilitate Transition to Implementation

Develop material in support of solution pre implementation

Explain and support others with their understanding of the solution as and when required

To continuously work to develop in depth knowledge of business development priorities for the organisation and the breadth of commercial opportunities in scope

To work collaboratively across multiple business areas to ensure the development of effective, innovative and bespoke solutions that positions HML in the best possible place to secure new business and retain existing

To have keen knowledge of the financial impact of commercial modelling, with an ability to tailor an approach to ensure a compelling offer is balanced with the need to achieve commercial efficiency

Have the capacity and appetite to adapt to new business areas and

develop solutions in diverse markets.

Required skills

• Business Development
• Project Management
• Bid Processes
• Tender Submissions

Required Knowledge, Skills, and Abilities

Previous experience of working within a Business Development function Demonstrable experience of supporting, working in and leading on bidding work streams such as Solution Design, Supply Chain Development Ability to support peers in gaining understanding of solutions proposed Experience in contributing to the production & delivery of tender documents and supporting documents (ideally within a clinically related environment). Experience of communicating and dealing with both external and internal customers.