Job Description

We are looking for someone with excellent listening skills, the ability to build rapport and empathize with customers. While it is not essential that you have had previous experience within this sector before, you must have experience of working with customers or members of the public. Training on our systems and the company will be provided.

Responsibilities will include -

• Represent the company always, and endeavour to resolve customer’s enquiries first time, every time.
• Endeavour to achieve first contact resolution at every possible opportunity by delivering expectation customer service. Ensure we meet our customer’s needs as efficiently as possible and keep customer effort low by keeping our promises.
• To assist with inbound sales enquiries and new sign-ups for all our retail brands, in addition sign up potential new Sky customers with Sky TV as the opportunities arise and where it benefits our customers.
• To effectively encourage our customer and potential customers to take part in our customer satisfaction surveys.
• To achieve excellent customer service, we need to listen to our customers and act upon their feedback.
• To ensure customer records are updated accurately and in a timely, to support the customer going forward and help the business understands our customer needs better.
• To effectively part take in our quality model and coaching sessions and undertake self-evaluation, because your development and needs are important to us.
• Work as part of a team, and be courteous and friendly to your co-workers, managers and customers and positively affect everyone around you. Brighten up the office and leave egos at the door in the name of being part of a team and contributing to a fantastic working atmosphere.
• Be responsible for your own performance and behaviour. Being a positive influence on your colleagues. Speak out when something is broken with a view to making it better. Ensuring that all work is submitted or completed within the targeted deadline.

Along with a rewarding working environment we offer a competitive starting salary, pension and life assurance. We offer 25 days holiday plus bank holidays (plus the opportunity to purchase more through our flexible benefits scheme), corporate perks (reduced cinema tickets and discounts at high street shops), wellbeing assistance (24-hour helpline and counselling service) and a social calendar with events taking place throughout the year. Our Woolpit office also has staff car parking and a subsidized restaurant available on site.

Required Knowledge, Skills, and Abilities