Job Description

A Senior Customer Services Representative is required to join the Wales Interpretation and Translation Service (WITS) team based at Willcox House, Dunleavy Drive, Cardiff.

The post holder will be required to support and advise a wide range of customers and team members and will work with supervisors to ensure majority of customer enquiries are resolved at the initial point of contact and that the highest level of customer service is achieved.
Additional information

The Contact Centre operates on a 24/7 basis and an appropriate shift pattern is in place, however hours may be subject to change.

Required Knowledge, Skills, and Abilities

Successful candidates are likely to be team players with a good appreciation of maximizing the benefits of information technology in a customer-focused environment and the ability to develop and maintain productive working relationships to ensure the highest levels of customer satisfaction are achieved.