Job Description

As a Customer Service Executive, you will work within our contact Centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times. You'll make a positive impact on every customer calls, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.

Our opening hours are Monday to Friday 8.00am - 8.00pm, Saturday 9.00am to 6.00pm and Sunday 10.00am to 5.00pm. You will be required to work a total of 35 hours per week.

Required Knowledge, Skills, and Abilities

Experience within a Financial Services organization would be advantageous but is not essential as full training will be given. If you are a self-motivated individual who has a proven track record in customer service, good attention to detail and a good team player then you could be part of a specialist team who are approachable, driven and hold the customer at the heart of everything they do. If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of on-going development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.