Job Description

As a Customer & Client Administrator, you'll be supporting our Pension customers, making sure to deliver an excellent service. You'll be supporting with the transfer process by processing applications, and supporting with vetting.

You'll be delivering outstanding service to our customers and clients by:

• Building a positive relationship with the customer or client
• Supporting the transfer process - processing applications, vetting
• Demonstrating that you can put yourself in the customers/clients shoes by actively listening to their concerns
• Manage customer/client expectations when you’re unable to meet their expectations
• Suggest options and agree the way forward with the customer or client
• Keep customers/clients informed at all stages
• Be able to record and report customer information, including feedback

Benefits

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

Required Knowledge, Skills, and Abilities

Experience in an administrative role is essential. Outstanding demonstrable customer service skills. Attention to detail and excellent written and verbal communication skills.