Job Description

• IT literate to swiftly update all those customers details correctly
• Basic Math and English to solve some more tricky queries... but don’t worry, calculators are our friend
• People person... as you will be speaking to a lot of them!
• Adaptability. Change is key to our business and our people get excited about the next new task around the corner
• Responsibilities
• Manage and resolve the inbound calls from our very important customers
• Thrive on being the best! Hands on training will be an ongoing part of your role to help you excel
• Ensure each and every customer receives the very best service
• Resilience - You can expect to take a variety of interesting and challenging calls, some of which would include making various changes to our customer’s policies and answering some quite complex queries. It certainly won’t be boring!
• Make a difference! And make gains, not always at the free gym facilities but in rewards and incentives.
• Follow compliance guidelines and procedures
• Use tools provided to negotiate and retain customers
• Upsell multicar and multiproduct
• Self-motivated and by able to work within challenging and sometimes stressful situations
• Attend training sessions and take feedback on board

Our Customer Care team like to look after their staff. We offer a sought-after shift pattern starting no earlier than 8am and finishing no later than 7pm weekdays. The latest you would work on a Saturday, if scheduled, would be 5pm and even better, we don’t work Sundays or bank holidays! We also offer overtime where needed! We also offer a very attractive incentive structure.

Required Knowledge, Skills, and Abilities