Job Description

Reporting directly to Customer Service Supervisor, you will be responsible for the receipt of customer orders and accurate input of orders into our system as well as monitoring the progress of quoted works. This role will also entail working closely with the Fleet and Capacity planners to ensure customers are kept informed at all times allowing us to plan our fleet to meet relevant commercial demands.
This role will include a Saturday morning rota which will be maybe 1 in 8 Saturdays.

• Liaise with customers regarding delivery queries
• E-mail orders and liaise with other team members regarding customer orders
• Adhere to site Health and Safety policy and procedures at all times

We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

• Bonus scheme.
• Enhanced holiday entitlement.
• Contributory pension scheme.
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice.
• Training and development opportunities.

Required Knowledge, Skills, and Abilities

The ideal candidate should be able to demonstrate previous work experience in the customer service role gained within a fast-paced environment. Customer Interface skills – dealing with stakeholders of varying seniority levels both internally and externally. An excellent telephone manner. Computer skills, answering emails, (Microsoft Office, Word, Excel). Good accuracy skills. Effective communication skills both oral and written. Ability to work under pressure. Team player.