Job Description

• Respond to large volumes of customer contact by telephone, in writing and through our online chat facility, ensuring required service levels are met
• Deal with customer enquiries relating to Source Insurance and Source Finance
• Adhere to regulatory requirements of the FCA and other governing bodies
• Deliver exceptional customer service through all types of customer contact
• Demonstrate good attention to detail by processing requests accurately and within agreed timescales
• Follow communication scripts where necessary
• Identify customer needs and clarify information to effectively resolve each query
• Update customers’ records on our in-house databases
• Meet personal qualitative targets
• Manage customer expectations appropriately
• Create a positive customer experience
• Educate customers on our products/available services
• Research required information using available resources

Benefits:

• On-site parking
• Bonus scheme
• Casual dress
• Company events & social hours
• Education reimbursement

Required Knowledge, Skills, and Abilities

Strong customer focus coupled with a ‘can do’ work ethic. Strong verbal and written communication skills. Ability to multi-task, set priorities and manage time effectively. Ability to work well as part of a team. Excellent organization and prioritization abilities. Computer literate. Problem analysis and problem solving skills. Flexibility to meet business requirements. Adaptability.