Job Description

Experience of working on reception operating a busy switchboard and dealing with customers and staff is essential. Duties are varied and you will require the ability to organize your workload in a multi task environment.

You should have 3 GCSE’s (Grade C or above) including English & Math. You must be proficient in the use of Microsoft Office packages.

Welsh language skills are essential. Ability to use the Welsh language in general communication at a basic level. You will be fully supported by the College to do this.

Benefits:

• Company pension
• On-site parking
• Sick pay
• Wellness programmes

Schedule:

• Monday to Friday

Experience:

• customer service: 1 year (Required)

Education:

• GCSE or equivalent (Required)

Job Duties:

• Answer incoming customer inquiries
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Work remotely:

• No

Required Knowledge, Skills, and Abilities