Job Description

You will also focus on:
Reception – performing reception duties, including checking guests in and out of the hotel.
Room Service – delivering meals to guest’s rooms and dealing with any queries.
Security – security shifts to maintain customer safety.
Night Audit – running end of day reports and recording any discrepancies.

To provide a first class service to hotel guests:
Ensure service standards are maintained.
Ensure the department as a function delivers all Reception Core Standards.
Handle all positive and negative guest feedback and record correctly.
Undertake to be responsible for cleanliness and presentation of the hotel & reception area.
Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest.
Be aware of responsibility for the security of guest and hotel property.

Required Knowledge, Skills, and Abilities

The ability to anticipate customer needs, change goals and direction quickly and multitask. Proven excellence in customer service. Capable of using independent judgment/solid decision making skills ability. Activator/self-motivated to accomplish goals, with a strong sense of responsibility. Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases). Demonstrated excellent written and verbal communication skills. Proven job reliability, diligence, dedication and attention to detail.