Job Description

• Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice.
• Manage on site booking requirements for key access areas, in and around the development.
• To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
• Manage and administer customer deliveries and returns, via development systems and protocol.
• Handle and administer residents keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
• To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
• Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.
• Investigate first level complaints within the development.
• Provide regular communication to customers with initial queries to resolution.
• Monitor the CCTV cameras / security access to review and track security concerns.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Required Knowledge, Skills, and Abilities

Demonstrable experience of front of house concierge and delivering an exceptional customer service. Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach. Able to work with autonomy and as part of a wider team Efficient in maintaining administration and record keeping electronically Demonstrable ability dealing with problems and challenges effectively. Good knowledge of Health and Safety regulations. Ability to work under pressure deadlines, able to priorities and manage time effectively. Excellent IT skills, social-media awareness and up to date with new technology.