Job Description

• To continuously assess the marketplace and labor market information to ensure that Company’s marketing activities respond positively and proactively to economic changes and meet the demands of existing and potential customers.
• To develop and maintain knowledge of all products, services and competitors ensuring that we are well positioned in the marketplace to recognize any potential opportunities
• To expand and improve company’s strategic customer base by identifying and recommending potential areas for growth and diversification
• To effectively implement business development and account management to ensure that monthly and annual targets are achieved
• To develop positive and rewarding working relationships and partnerships through regular meetings and communication with high quality employers and partners
• To be the designated point of contact for employers working strategically with them to understand their business needs and to ensure that their requirements are identified and met with access to ALL of Company’s products and services.
• To effectively manage existing accounts providing monthly learner progress reports and to regularly review and identify possible training requirements
• To communicate effectively with employers and learners via email, post, telephone, video conferencing and face-to-face meetings
• To deliver presentations and sales proposals and to provide training needs analysis when required
• To facilitate service level agreement arrangements with employers where appropriate
• To attend networking events, business networks and seminars to promote products and services to broaden Company’s customer network
• To fully utilize company’s CRM system to manage customer relations
• To conduct Health & Safety appraisals for new and existing customers when required
• To establish learner suitability and ensure that evidence supplied meets Welsh Government eligibility criteria
• To feedback any customer issues to the Senior Account Manager/National Account Manager in a timely manner

Required Knowledge, Skills, and Abilities

Experience of employer engagement and developing strategic customer relationships. Competence in using Microsoft Word, Excel and PowerPoint. Understanding of the training industry and the employability market (i.e. Kickstart, other employability programmes and the Apprenticeship program). Impressive, demonstrable track record and skills/experience gained within a similar position(s), at a similar level. Credible and confident communicator (written and verbal) at all levels. Excellent presentation skills. Expert negotiating and influencing skills. Ability to influence at a senior level, both internally and externally. Tenacious and results driven with sound business judgment. Passionate about achieving high levels of excellence. Highly energized and motivated with a high level of commitment. Hands-on approach and ‘can do’ attitude. Self-motivated, with the ability to work proactively using own initiative. Committed to learning and development. Experience in the Work Based Learning arena. Sales, Account Management, Business Development experience. Business Management key contacts and business relationships. Welsh speaker.