Job Description

We aren’t necessarily looking for a long list of experience but some understanding of what it takes to work in a busy fast paced environment that doesn’t stop! If you are motivated and willing to learn, we can show you the rest.

Key responsibilities include (not limited to):

• Maintain the records through the employment service, for example changes in working patterns, hours, pay and any another HR changes
• Processing additional employee benefits and rewards
• Maintaining accurate pension records
• Process work in line with agreed procedures, business rules or scripts
• Learn the procedures and understand parameters of producing a quality output
• Resolve queries, escalate as necessary and log if appropriate
• To schedule and priorities allocated work on a daily basis
• Distribute information and when required, work to the other team members or groups
• Identify and suggest areas of improvement
• To assist in the production of standard management information and month end reports as required

Required Knowledge, Skills, and Abilities

Strong administration experience, within a HR/Pension/Payroll environment is highly desirable. Attention to detail and ability to work in a team/virtual team or other structured environment. IT Wiz – Microsoft Office (Excel (basic formulas), Word, Outlook), emailing, web chats. Strong customer service skills showing empathy, diligence and care when dealing with queries. Articulate and able to develop good working relationships with colleagues and clients. Takes pride in delivering a high quality, high accuracy tasks under strict deadlines. Think on your feet – There will always be things that will come up that will be new to you. Accurate and timely delivery of tasks coupled with excellent organizational skills.