Job Description

Responsible for continuing the transformation of the responsive repairs service, delivering high quality repairs (responsive and planned) and major works programmes that are delivered right first time, with high levels of customer satisfaction.

Manage a cost effective and productive repairs service that provides our tenants good value for money, working with the Head of Asset Management and Director of Property setting and managing budgets and team expenditure accordingly.

Manage external wrap around responsive repairs contracts, promoting and maintaining positive partnerships with all external contractors engaged in delivering a service for CCHA; ensure robust quality assurance for works and cost controls are in place.

Ensure the highest standards of health and safety are applied at all times by external contractors and the internal repairs team. Ensure residents, contractors and staff are kept safe and all repairs services are delivered within all relevant legislation, guidance notes and approved codes of practice.

Oversee and inspire a team of up to 30 direct labor staff and repairs support staff, providing operational leadership in line with CCHA’s policies and values.

Build, expand and commercialize the internal repairs team to deliver large planned maintenance programmes and all areas of responsive repairs.

Required Knowledge, Skills, and Abilities

Relevant degree level professional/building or construction qualification. High level of literacy and numeracy. IOSH Managing safely or similar health and safety qualification. Desirable Qualifications/Memberships: Level 5 Management Qualification. NEBOSH Construction Certificate. NEBOSH General Certificate. Membership of a professional body e.g. CIOB, IOSH, RICS. Experience of managing a high quality customer focused repairs services, including delivery of planned maintenance programmes. Knowledge and experience of procuring materials, work, services and equipment and effectively managing contract procurement to include quality assurance and value for money. Knowledge of statutory LLH&S regulations, best practice and guidance in relation to property compliance, repairs, housing management including CDM 2015, HHSRS, Tenant Right To Repair. Experience of staff management and effectively leading and developing a multi-disciplined team. Competent user of ICT systems, including housing databases and repairs systems. Experience of Managing health and safety and issues relating a direct labor workforce. Experience of Managing a multi-skilled trades team delivering a repairs service. Experience of setting and managing budgets and expenditure. Knowledge of social housing and the challenges facing the sector and our residents. Experience of managing a trading account. Commitment to outstanding customer service and proactively working with tenants to improve service delivery. Demonstrates ownership of all H & S / Compliance / maintenance administration work. Well organized with the ability to multi-task and manage a changing workload. Open to new, innovative ways of working and able to embrace and manage change. Effective, positive communicator with the ability to communicate effectively with a diverse range of customers. Able to challenge the status quo & deal with conflict constructively when required. The ability to work effectively and negotiate with a range of colleagues and partners. Able to cross team work and work with peers to ensure that customer experience, repair quality and the safety of tenants is at the heart of everything we do. Strongly analytical, with well-developed problem solving skills. Able to balance service quality with budgetary control and deliver a value for money service. Ability to work flexibly to manage own workload and that of a team. Full driving license and access to a vehicle.