Job Description

• Answer main reception switchboard and direct calls to the necessary departments or branches

• Ensure that high standards of communication is maintained and ensure that any messages are passed to the appropriate person within 30 minutes.

• Deal with incoming and outgoing post ensuring correspondence is passed to the appropriate members of staff

• To meet and greet all visitors into Head Office ensuring that they sign in using our log

• To act as a support to all head office functions where administrative support may be required

• Everyday filing and ensuring that all paperwork is filed away at the end of each day

• To ensure efficiency and accuracy when updating records in Q Cares MIS Systems Misc

• To specifically assist the Head Office Recruitment function during holiday and sickness

• To specifically assist the Human Resources Department which includes:
• Collating exit information for staff leaving/left (via telephone or exit interview questionnaires) and providing outcome reports collectively and by individual branch
• Sending new starters surveys and provide outcome reports
• Sending surveys for staff at 3 months of service and provide outcome reports
• Minuting meetings as required.
• Carrying out quality audit checks.

• To specifically assist the Human Resources Director, Health and Safety/Fleet Manager as required.
• Carry out any other duties that may be considered reasonable in line with your skill set and as required by your line manager

Other

• To adhere to Q Care values and ethos at all times.
• To follow Q Care policies and procedures, care standards and relevant legislation at all times.
• To promote the aims and objectives of the organization in all aspects of the job and to support the continuing growth of the company.

• To actively foster the concept of team working within the company.
• To respect the needs, wishes and lifestyles of all customers and staff.
• To maintain the confidentiality of both customers, staff and company business.
• To respect the need for equal opportunities at all times.

Required Knowledge, Skills, and Abilities

Work efficiently. Use Information Technology. Speak effectively. Listen to others. Prepare written communication. Build relationships. Value diversity. Foster teamwork. Commit to quality. The ability to drive for results. The ability to show work commitment. Demonstrate adaptability. Act with integrity.