HR Manager
Permanent,Full-time
Job Description
- Manage a personal portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales.
- Provide expert advice with mindfulness to the organisation’s policies, Police Regulations, legislation, and best practice.
- Support and advise managers at all levels of seniority, offering a business-focussed resolution to complex HR cases.
- Identify potential challenges at the earliest opportunity and seek early intervention.
- Work with our client’s senior management teams and strategic HR functions to ensure cases are managed effectively, organisational lessons are learnt and insight shared.
- Manage own workload in accordance with contractually agreed timescales, quality indicators and service levels.
- Offer a high-touch service at all times via telephone and email.
- Maintain accurate records of case activity.
- Work closely with your colleagues, fostering a one-team approach to delivering a high-quality, professional and compliant service.
- Work with client stakeholders to offer consultancy and business partnering for high-profile initiatives.
- Look for opportunities for continuous improvement, seeking to refine and evolve the service we deliver, staying fresh with industry standards and best practice.
Required Knowledge, Skills, and Abilities
- A credible HR advisor, with the ability to quickly forge relationships, win trust and build confidence.
- A proven track record of managing a range of complex HR cases, in a demanding and diverse customer base.
- Extensive knowledge of HR policies, legislation and best practice, demonstrated through experience and / or as a member of the CIPD.
- Experience of assessing situations and providing risk based options to address particularly complex challenges.
- Excellent communicator with highly developed influencing skills.
- Ability to adopt a coaching and mentoring approach, developing managers’ confidence and competence to manage HR cases and make good people decisions.
- Ability to make and communicate difficult decisions and messages.
- Effective team player, who displays commitment and flexibility, but is equally comfortable working independently with minimal supervision.
- Excellent organisational skills, with an attention to detail in record keeping.
- A commitment to continuous professional development.
- Proficient in the use of Microsoft Outlook, Word, Excel and ability to learn to use bespoke systems.
Reference no: 26366